Company Summary:
EDETEK provides comprehensive business and technical solutions to advance the science of medicine and improve the quality of life of people around the world. We utilize our clinical platform CONFORM™, to fulfill our clients’ data engineering and business analytics needs. Our comprehensive metadata driven solutions, coupled with our extensive experience, knowledge and capabilities allow us to offer unparalleled advantages in data quality, time to completion, and cost efficiency EDETEK is a culturally diverse company that is revolutionizing the way Life Sciences uses data.

Position Summary: Customer Principal

Location: Remote, East Coast

A successful candidate is one who possesses high emotional intelligence and can manage customer expectations while passionately advocating for them. You will own the overall relationship between Edetek and our customers to ensure exceptional customer experiences. You will manage a diverse remote multi-cultural team to ensure the customer’s objectives are implemented with excellency.


  • Manage multiple work streams across a remote team in many time zones
  • Track time and materials to implement a project
  • Create User Requirements Specifications by working with the customer and Implementation Engineers
  • Assist in the development of Integration Specification by working with internal experts, customers and third-party partners
  • Liaise with Product Development team and provide input on roadmap
  • Liaise with Sales team

Skills needed:

  • Ability to quickly learn highly technical complex applications
  • Outstanding project management skills
  • Possession of exceptional soft skills that have enabled you to lead teams without any direct reports
  • Excellent interpersonal, prioritization, facilitation and negotiation skills
  • Ability to communicate effectively (written and verbally) with both technical and non-technical parties
  • Ability and flexibility to work with a dynamic, fast-paced, global team
  • Available to work across time zones
  • Experience with clinical conduct and common clinical systems used in Life Sciences is a must

Bachelor’s degree is required

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